Remedē Health Terms and Conditions
Effective Date: 09/02/2025
Last Updated: 09/02/2025
Welcome to Remedē Health. These Terms and Conditions govern your use of our healthcare concierge services. By accessing or using our services, you agree to be bound by these terms.
1. OUR SERVICES: Remedē Health provides concierge healthcare solutions, connecting clients with top-tier medical professionals, longevity programs, wellness services, and innovative treatments. While we facilitate access to healthcare resources, we do not provide direct medical advice, diagnosis, or treatment. Clients should consult licensed medical professionals for medical decisions.
2. INTELLECTUAL PROPERTY RIGHTS: All content on our platform, including but not limited to logos, text, images, and proprietary technology, is owned by Remedē Health. You may not copy, distribute, or modify any material without written permission.
3. USER REPRESENTATIONS: By using our services, you confirm that:
•You are at least 18 years old or have obtained legal parental consent.
•You will provide accurate health and personal information when required.
•You will not use our services for fraudulent or harmful purposes.
•You understand that medical outcomes depend on external providers and individual health conditions.
4. USER REGISTRATION: To access certain features, you may need to create an account. You are responsible for:•Maintaining confidentiality of login credentials.•Ensuring your personal and medical information remains accurate.•Immediately reporting any unauthorized access to your account.
5. PROHIBITED ACTIVITIES: Users may not engage in the following:
•Misrepresenting medical conditions to gain unauthorized treatments.
•Sharing false or misleading health information on our platform.
•Attempting to access medical records of others without legal authorization.
•Violating healthcare regulations (HIPAA, GDPR, etc.).
6. USER-GENERATED CONTRIBUTIONS: Clients may submit feedback, testimonials, or participate in discussions. By doing so, you grant us a non-exclusive, royalty-free license to use and display this content. Contributions must be respectful and not contain medical misinformation.
7. CONTRIBUTION LICENSE: Users agree that their submissions (e.g., testimonials) may be used for marketing, service improvements, and internal research.
8. SOCIAL MEDIA: Engaging with Remedē Health on social media is subject to the platform’s policies. We reserve the right to remove inappropriate or misleading content.
9. THIRD-PARTY WEBSITES AND CONTENT: Our platform may provide links to external healthcare providers or wellness services. We are not responsible for the accuracy, privacy policies, or medical validity of third-party websites.
10. ADVERTISERS: Remedē Health may feature advertisements from vetted healthcare partners. However, we do not guarantee the effectiveness of third-party products or services.
11. SERVICES MANAGEMENT: We reserve the right to update, suspend, or terminate any part of our platform without prior notice if required for security, compliance, or service improvements.
12. PRIVACY POLICY & GDPR COMPLIANCE: We prioritize user privacy and comply with General Data Protection Regulation (GDPR) and other applicable laws:
•Lawful Basis for Processing: We only collect data with user consent or for legitimate healthcare purposes.
•User Rights: You can access, modify, or delete your data upon request.
•Data Security: We implement strict encryption and security measures to protect personal and health-related data.
•International Transfers: If data is processed outside the EU, adequate protections are in place. For full details, please review our Privacy Policy [Insert Link].
13. MEDICAL DISCLAIMER: Remedē Health does not provide medical advice. Information on our platform is for educational purposes only. Always consult a licensed healthcare provider before making medical decisions.
14. COPYRIGHT INFRINGEMENTS: If you believe your intellectual property has been used without permission, please contact us with relevant details.
15. TERM AND TERMINATION: We may suspend or terminate your access if:
•You violate these Terms.
•You misuse health services in a manner that could harm yourself or others.
•Regulatory or legal requirements demand service termination.
16. MODIFICATIONS AND INTERRUPTIONS: We reserve the right to modify these Terms and Conditions. Continued use of our services after changes indicates acceptance.
17. GOVERNING LAW: These Terms shall be governed by and interpreted under the laws of [Jurisdiction].
18. DISPUTE RESOLUTION: Disputes will be resolved through mediation or arbitration before litigation, except where legal regulations mandate otherwise.
19. LIMITATION OF LIABILITY: Remedē Health is not liable for:
•Medical outcomes resulting from external healthcare providers.
•Misuse of personalized health recommendations.
•Service disruptions due to cyberattacks or regulatory changes.
20. INDEMNIFICATION: Users agree to indemnify and hold Remedē Health harmless from claims, damages, or losses resulting from misuse of our services.
21. DATA PROCESSING AGREEMENT (DPA) & HEALTH DATA SECURITY: As a healthcare concierge service, we adhere to strict data security measures:
•Encryption & Secure Storage: All sensitive health data is stored securely.
•Access Restrictions: Only authorized personnel can access user health data.
•Breach Notification: In case of a data breach, affected users will be notified within the legally required timeframe.
22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES: By using our platform, you consent to receiving electronic communications and agree that digital signatures are legally binding.
23. HEALTHCARE PROVIDER RESPONSIBILITIES: While we connect clients with medical professionals, we do not guarantee:
•The availability of specific treatments.
•The outcome of medical procedures.
•The credibility of third-party providers beyond our vetting process.Clients must conduct their due diligence before proceeding with any medical service.
24. CALIFORNIA USERS AND RESIDENTS (CCPA COMPLIANCE): Under the California Consumer Privacy Act (CCPA), California residents can:•Request details on the personal data collected about them.
•Request data deletion (subject to legal retention requirements).
•Opt out of data sharing with third parties.For CCPA inquiries, contact: hello@remedehealth.com.
25. EMERGENCY MEDICAL DISCLAIMER: Our concierge services are not for emergencies. If you are experiencing a medical emergency, call 999 or 911 or seek immediate medical attention.
26. FORCE MAJEURE: We are not liable for service disruptions due to unforeseen events like natural disasters, pandemics, or government actions.
27. CONTACT US: For inquiries, complaints, or privacy concerns, contact: hello@remedehealth.com