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Remedē Health Privacy Policy

Last Updated: January 2026

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Remedē Health (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with:

  • General Data Protection Regulation (GDPR) – EU & UK

  • California Consumer Privacy Act (CCPA) – USA

  • HIPAA-aligned data protection standards (where applicable) – USA

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

  • Other applicable global privacy laws

By using our services, you agree to the practices outlined in this Privacy Policy.

1. DATA WE COLLECT

We collect and process different types of personal data depending on your interaction with our services.

1.1 Personal Information

  • Name, address, email, phone number

  • Date of birth, gender

  • Payment details (processed securely by third-party providers)

1.2 Health-Related Information (Explicit Consent Required)

  • Medical history, conditions, and treatment preferences

  • Healthcare providers you interact with through our concierge services

  • Lab results, prescriptions, and diagnostic reports (only if voluntarily provided)

1.3 AI and Automated Data Processing

  • AI-driven recommendations for health optimization and concierge services

  • Anonymized data used to improve our AI models

1.4 Technical Data

  • IP address, device information, and browsing activity on our platform

  • Cookies and tracking data for service improvement

1.5 Communication Records

  • Messages, emails, or calls exchanged with our concierge team

  • Notes on service preferences and interactions

We only collect health data with your explicit consent or where necessary to provide our services.

2. HOW WE USE YOUR DATA

We process your data for the following purposes:

2.1 Service Delivery

  • Facilitating healthcare concierge services

  • Connecting you with vetted healthcare providers

  • Processing payments and managing subscriptions

2.2 AI and Automated Decision-Making Transparency

  • AI-based recommendations use anonymized and encrypted data

  • AI does not replace professional medical advice

  • Users are encouraged to consult a healthcare provider before acting on AI insights

2.3 Legal & Compliance Obligations

  • Regulatory compliance

  • Fraud prevention and security measures

  • Responding to lawful requests

2.4 Research & Innovation (Aggregated, Anonymized Data Only)

  • De-identified data may be used to improve healthcare AI models

  • No identifiable data is shared without explicit consent

2.5 User-Controlled Data

  • You may request access, correction, or deletion of your data

We never sell personal data.

3. LEGAL BASIS FOR PROCESSING DATA (GDPR)

We process data based on:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests (service improvement, fraud prevention)

Consent may be withdrawn at any time.

4. DATA SHARING & THIRD PARTIES

We may share data with:

  • Healthcare providers (with your approval)

  • Payment processors

  • Legal or regulatory authorities when required

All partners are subject to confidentiality and security obligations.

5. INTERNATIONAL DATA TRANSFERS

We use safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Encryption and secure storage

6. YOUR RIGHTS

6.1 GDPR (EU & UK)

You may:

  • Access, correct, or delete data

  • Restrict or object to processing

  • Request portability

  • Object to automated decision-making

6.2 HIPAA-Aligned Rights (USA)

  • Request copies of health-related information held

  • Control authorised disclosures where applicable

6.3 CCPA (California)

  • Request disclosure of collected data

  • Request deletion (subject to law)

  • Opt out of certain data sharing

Requests: hello@remedehealth.com

7. DATA SECURITY

We use:

  • Encryption

  • MFA

  • Access controls

  • Regular security audits

Where legally required, we notify regulators and affected users of breaches without undue delay.

8. DATA RETENTION

  • Personal data: retained for service continuity

  • Health data: retained per legal requirements

  • Payment data: retained for financial compliance

Early deletion may be requested where lawful.

9. COOKIES

Cookies are used for:

  • Analytics

  • Personalisation

  • Security

Preferences can be managed via browser settings.

10. THIRD-PARTY LINKS

We are not responsible for external privacy practices.

11. CHILDREN’S PRIVACY

Not intended for under-18s without parental consent.

12. POLICY UPDATES

Significant changes will be communicated via email or platform notice. Continued use indicates acceptance.

13. CONTACT

📧 hello@remedehealth.com

UK data protection complaints may be raised with the ICO:
https://www.gov.uk/data-protection/make-a-complaint

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© 2026 REMEDĒ HEALTH

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