Question 1

What is Remedē Health?

Accepted Answer

Remedē Health is a global healthcare-navigation and concierge service. We help people research and connect with independent doctors, clinics, longevity programmes and wellness services around the world.

Question 2

Are you a clinic or a medical provider?

Accepted Answer

No. Remedē Health is not a hospital, clinic or medical practice. We don't diagnose, prescribe or treat. Medical decisions should always be made with a qualified, licensed professional.

Question 3

Who runs Remedē Health?

Accepted Answer

Remedē Health is the trading name of Remede Health Ltd, registered in England and Wales (company number 12984687), based at 108 8 Shepherd Market, London W1J 7QE.

Question 4

Is any of the content on the site sample content?

Accepted Answer

Yes. Parts of the site are still in development, and sample provider profiles, destinations, events and Dossier documents are clearly labelled as demonstration content. Please don't rely on them.

Question 5

Is this for emergencies?

Accepted Answer

No. In a medical emergency call 999 in the UK, 911 in the US, or your local emergency number.

Question 6

How do I contact the concierge team?

Accepted Answer

Use the form on the Concierge page to leave your name and email, and the team will get back to you. You can also email hello@remedehealth.com.

Question 7

Should I send my medical details through the website?

Accepted Answer

Please don't. The website is not built to receive medical records or health information, so our forms only collect contact details. If the team needs health information to help you, they'll agree a suitable way to share it with you directly.

Question 8

Can the AI Navigator or guide finder give medical advice?

Accepted Answer

No. They make automated suggestions to help you explore our content. They can be incomplete or wrong and must not be used for medical decisions. Please don't type health details into them.

Question 9

What membership options are there?

Accepted Answer

There are two pathways. Professional Membership (Connect™, Alliance™ and Elite Circle™) is for health professionals and organisations. Private & Corporate Membership is for individuals, families and companies.

Question 10

How do I join?

Accepted Answer

Create an account, choose your pathway on the Membership page and send an application. Our team reviews each one, and you'll see its status in My Remedē.

Question 11

How much does membership cost?

Accepted Answer

Pricing is shared on request. Any price, billing frequency and renewal terms are shown to you before you pay.

Question 12

What is the Remedē Circle?

Accepted Answer

It's our community. Remedē Health already has a WhatsApp community of more than 200 health specialists, and the Circle page explains how to join.

Question 13

What is the Dossier?

Accepted Answer

The Dossier is our library of guides on international healthcare, health travel, relocation, longevity and corporate health. Each guide comes with a downloadable document.

Question 14

How do I get Dossier documents?

Accepted Answer

Buy a single document, subscribe to Dossier All-Access for the whole library, or get documents included with a Professional membership. Sign in, and your documents appear on the Dossier page and in My Remedē.

Question 15

Can I share a document I've bought?

Accepted Answer

No. Documents are licensed for your own personal use and can't be resold, shared publicly or republished.

Question 16

How are payments handled?

Accepted Answer

Payments are processed securely by Stripe. We never see or store your full card details.

Question 17

Can I cancel a purchase?

Accepted Answer

Consumers normally have 14 days to cancel services and memberships bought online. For downloadable documents, if you consent to immediate access, the right to cancel ends once access or downloading begins. The Refund and Cancellation Policy has the full details.

Question 18

How do I cancel a subscription or membership?

Accepted Answer

Use Manage subscription in My Remedē or on the Dossier page, or email hello@remedehealth.com. Cancelling stops future renewals.

Question 19

Will I get a confirmation?

Accepted Answer

Yes. After each purchase we email you a confirmation to keep, with our Refund and Cancellation Policy and the model cancellation form.

Question 20

How do I create an account?

Accepted Answer

Select Sign in and register with your email and a password, or with Google. You'll be asked to confirm your email address.

Question 21

I've forgotten my password.

Accepted Answer

Choose Forgot password on the sign-in page and we'll email you a link to set a new one.

Question 22

How is my personal information used?

Accepted Answer

Our Privacy Policy explains what we collect, why, who we share it with, and how to use your rights, including asking for your data or for it to be deleted.

Frequently asked questions

About Remedē Health

Concierge and health information

Membership

The Dossier

Payments, cancellations and refunds

Your account and privacy

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